Question 1

Do you provide the braiding hair for my service?

Accepted Answer

At Black Lotus Braid Lounge, we offer hair for select styles for your convenience. Please note the following hair fees:
$10/pack – Box Braids, Cornrow Braids, and Knotless Braids or Individual Braids
$12/pack – Twist Styles (Mini Twists, Kinky Twists)- Human Hair Options Available for Twists
$18/pack – French Curl
This ensures we have the necessary hair available for your service.

Crochet & Faux Locs: Clients must provide their own hair for crochet and faux loc styles. However, if you prefer human hair faux locs, you may order through Black Lotus Braid Lounge. Please contact us in advance to confirm current inventory and allow time for hair orders to arrive if needed.

Human Hair Availability: We also offer premium to regular-grade human hair ranging from 10A to 12A grade. If you are interested, please reach out to discuss availability and ordering timelines.

Question 2

Can I bring my own hair extensions?

Accepted Answer

Yes, you are welcome to bring your own hair extensions. We also have a variety of high-quality hair extensions available for purchase at the salon. We do offer bulk hair for boho styles. You must purchase your hair separately before the appointment via our website or in person in the store. Please be sure we have the length in stock prior to booking your appointment. Sometimes we may have to order the length you need and therefore the shipping time will need to be considered before booking your appointment. We will not cut the hair off the weft for you, so we suggest purchasing bulk human hair which is meant for braiding. Black Lotus Braid Lounge offers weft options as well as bulk hair options.

Question 3

What types of braiding services do you offer?

Accepted Answer

We offer a variety of braiding styles including box braids, knotless braids, cornrows, Senegalese twists, faux locs, goddess braids, feed-in braids, and more. Please visit our booking website to review services and pricing.

Question 4

How do I book an appointment at Black Lotus Braid Lounge?

Accepted Answer

Booking an appointment is easy! Visit our booking menu by clicking the link:

Question 5

Do you accept walk-ins?

Accepted Answer

We highly recommend booking an appointment to ensure availability, we do accept walk ins on select days. Call the salon to see if we are taking walk ins on  any specific day; call 470.740.7734. Walk In appointments are taken at our Sugarloaf Mills Mall location.

Question 6

What should I do to prepare for my braiding appointment?

Accepted Answer

To prepare for your braiding appointment, please detangle your hair. Consider booking a shampoo or braid take down service with us to ease your preparation. Loyalty Members enjoy a complimentary shampoo service with most braid and twist installs. Note: Severely matted hair may incur an additional charge. All services at our Lawrenceville Town Center location come with complimentary shampo service.

Question 7

How long does a braiding appointment typically take?

Accepted Answer

Braiding times vary based on the style, length, size, and overall customization of your service. Most appointments can range anywhere from a few hours to a full day for more detailed or longer styles.
Because every client’s hair density, desired size, and add-ons are different, exact timing may vary. We focus on clean parts, healthy tension, and a polished finish — which means we prioritize quality and care over rushing the process.

When booking, you’ll see estimated time ranges for each service. If you’re on a schedule or need guidance, we’re always happy to recommend a style that fits your timeframe. Do not book appointments on days that you have a tight schedule or need to attend a function by a certain time.

Question 8

What is your cancellation policy?

Accepted Answer

We require at least 48 hours' notice for cancellations or rescheduling. A fee is applied for late cancellations or no-shows. We charge a cancellation fee of 30% of the service fee if you do not cancel your appointment within 48 hours. Failure to cancel will result in a no-show fee, which is the forfeiture of your deposit. No exceptions. Late fee is $15, and is applicable if you are more than 15 minutes late to your appointment.

Question 9

How should I care for my braids?

Accepted Answer

Keep your scalp moisturized, avoid excessive tension on your braids, and wrap your hair at night with a silk or satin scarf or bonnet, to reduce frizz. You can also use a light oil to keep your braids looking fresh.You can book a Braid Refresh service with Black Lotus Braid Lounge to keep your braids looking fresh.

Question 10

How long can I keep my braids in?

Accepted Answer

Typically, braids can be kept in for 6-8 weeks. It's important to not exceed this duration to maintain healthy hair and scalp. Black Lotus Braid Lounge offers Braid Take Down Service for all our clients who have booked a braid service with us. If your braids are older than 8 weeks, we may elect to not provide the take down service.

Question 11

Can I wash my hair while it is braided?

Accepted Answer

Yes, you can wash your hair while it is braided. Use a diluted shampoo and focus on cleansing your scalp. You can also book an Braid Refresh Service with Black Lotus Braid Lounge if you have received an install from us; we only offer this service to current clients who have received an install no more than 4 wweeks prior.

Question 12

What should I do if my scalp feels itchy or irritated?

Accepted Answer

Use an anti-itch spray or natural oils like tea tree oil or rosemary oil to soothe your scalp. Feel free to book an Braid Refresh service, to give your scalp some relief.

Question 13

What are your prices?

Accepted Answer

Prices vary depending on the style and length of the braids. For a detailed price list, please visit our booking website by selecting the Book Now button on our salon website.

Question 14

Do you offer any discounts or promotions?

Accepted Answer

Yes, we offer various promotions throughout the year. Follow us on social media or sign up for our newsletter to stay updated on our latest deals and discounts. We offer exclusive discounts and offers to our Lotus Members, including private shopping events on products, birthday offers, and even private appointments.

Question 15

What payment methods do you accept?

Accepted Answer

Payment Information
A deposit is required at the time of booking to secure your appointment. Appointments without a same-day deposit may be automatically cancelled.
Accepted at both locations:

• Zelle

• Credit/Debit Cards

• Tap to Pay, Apple Pay, Google Pay

• Cash (exact cash encouraged)
Processing Fees (both locations):

• Zelle payments: 1% fee

• Credit/Debit, Tap, Apple Pay & Google Pay: 3% fee
When sending a Zelle payment, please include the client’s name exactly as it appears on the appointment so we can properly apply your payment.
To keep checkout smooth and accurate, we encourage clients to come prepared with their preferred payment method at the time of service.

Question 16

How do you maintain hygiene and safety at Black Lotus Braid Lounge?

Accepted Answer

At Black Lotus Braid Lounge, we prioritize your safety by strictly sanitizing all tools and surfaces between clients and practicing frequent hand washing. We kindly ask our clients to wear masks and/or  reschedule if they feel unwell.

Question 17

Do you offer services for children?

Accepted Answer

We offer services to kids who are 8-11 years of age or older.  All services are available to kids; but please know that we do not adjust pricing for kids if a style is selected that is not on the kids menu.

FAQ's