Black Lotus Braid Lounge
Salon Policy
Rules for Black Lotus Braid Lounge
1. All Sales Are Final
Refund & Deposit Policy
At Black Lotus Braid Lounge, we value your time and ours. Please note that refunds are not issued once a service has been completed.
All appointment deposits are non-refundable and will be forfeited if:
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You do not show up for your appointment (“no show”).
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You arrive after the grace period allowed.
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You do not accurately represent your natural hair (through required photos) or fail to follow salon policies provided before your appointment.
We appreciate your understanding and cooperation — these policies help us provide every guest with a smooth and timely salon experience
2. Conduct
Salon Conduct Policy
To ensure a peaceful and professional environment for all guests, Black Lotus Braid Lounge maintains a zero-tolerance policy for inappropriate behavior.
Please note:
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No violence, foul language, or confrontations are permitted in the salon.
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Arriving under the influence of drugs or alcohol is strictly prohibited and will result in appointment cancellation without refund.
We appreciate your respect for our space, team, and other clients.
3. Service Refusal
Right to Refuse Service
At Black Lotus Braid Lounge, the health of your natural hair is our top priority. If a client’s hair is determined to be too weak or fragile for the desired style, our stylists reserve the right to refuse or modify the service in the best interest of the client’s hair.
Clients may select an alternative style; however, no refunds will be issued.
Black Lotus Braid Lounge and its employees reserve the right to refuse service to any client at our discretion to maintain a safe, respectful, and professional environment for all.
4. Hair Length Requirement
Hair Length Requirement
Clients must have a minimum of 4 inches of hair all around the head to be eligible for braid or twist services.
This guideline is in place to protect your natural hair from excessive tension and to help prevent breakage or damage.
5. No Food or Drink
Please eat before your appointment , no food is allowed in the salon. Kids are allowed to bring light snacks.
6. No Guests
There is no space for visitors; clients cannot bring guests. If you require an escort for health reasons, the guest is welcome to sit in the designated waiting area.
7. Age Restriction
We do not service individuals who are younger than 8 years of age. Parents may not leave minors unattended.
8. Cashless Transactions
All sales are final and completed through the app. No cash is accepted at the time of service. Braiders and employees do not handle cash. You are welcome to send Zelle or Cash App using QR code in the salon.
9. Store Purchases
Store purchases can be made using the POS system, but only cards are accepted, or wallet pay is accepted. We do not accept cash.
10. Cash Tips
Cash tips should be placed in an envelope, labeled with the braider’s name, and placed in the glass bowl provided. Tips are split with the salon, salon assistants, and stylists.
11. Appointment Intake Forms
All clients must complete the appointment intake forms prior to arriving for their appointment. This form allows us to understand your current hair state and information regarding allergies.
12. **No Soliciting**
Soliciting is strictly prohibited. Employees and service providers will be terminated if found attempting or intending to solicit Black Lotus customers. In-turn Black Lotus clients are not permitted to request independent services from our stylists/employees. Solicitors are not allowed to enter the salon with the intent to sell a product to the salon.
13. Non-Compete Guidelines
All stylists, employees, and service providers must adhere to non-compete guidelines.
14. No Home or Side Appointments
Clients are not permitted to ask braiders for home or side appointments. Violations will result in removal from membership and a salon booking ban at all locations.